We provide SeRVICE ASSISTANCE. everywhere.
A Centralized Service Center based in Italy coordinates the Node Service Centers located in strategic locations globally distributed. Through those “nodes” a well-connected network of Ascot-Partner Service Centers is controlled and managed to ensure specialized and high quality maintaining for all Ascot products.
After sale services. On-site and online
Specialized Technicians
Specialized technicians to support our customers directly on their sites.
Spare Parts International Distribution
Ascot ensures all products for a minimum number of years.
Technical Training
Training courses planned to transfer technical know-how to local technicians.
Remote Control. System Management with Real Time Web-Based M2M Technology
Ascot’s Remote Control is a Remote Management System (RMS) that monitors continuously all relevant parameters of the system and manages all the hybrid/generators spread out in the territory. Through a laptop or mobile device connected to the NET, you can monitor and manage all the data — accessible at www.ascotremotecontrol.com
Reliable and Easy to Use
10 years of proven experience monitoring thousands of machines in real time worldwide.
Multi-User Access
The IP501 has an access system with different Licenses: Users and Administrators.
Trend Graphs
View trends in engine rpm, temp., battery VDC, output power and fuel level.
GPS MAP
By GPS antenna locate hybrid/gensets to detect failures or proper operation mode.
Alarm Communication
All alarms communicated directly and in real time via SMS, voice or e-mail.
User Friendly Reports
Performance reports for single or groups of machines with selectable date ranges.
Online Support. We provide seRVICE ASSISTANCE 24/7
Once a Service Ticket is open, it is immediately forwarded to the nearest Service Center Network Node for the management of the task. The service is guaranteed free of charge and ensures a reply within 24 hours during working days and 48 hours during free time.
Once a Ticket is open, you will be able to check your request status
Issue occurred on field: Customer has observed an issue on-site
Site Report: Intervention of customer or local service on site to explain properly the case with detailed information
Open service ticket: Open a ticket at service.ascotinternational.com and attach the SITE REPORT file
Help Desk Reply: A help desk operator will reply within 3 working hours
Technician on field: Intervention to resolve the case within 10 days
Service Final: A detailed SERVICE FINAL REPORT will be prepared and attached to close the case
Final Feedback: Feedback from customer
Flying Doctors. Specialized team for on-site assistance
The term Flying Doctors (FD) identifies a Specialized Technical Team managed by the CSC in Italy, who globally travel to provide a 360° ONSITE Assistance for Clients & Products.
The Service is offered in a package when scheduled. Or “on demand” for Emergency call to be executed within 24/48 Hours.
Supervision Package
Installation Support Package
Training Package
Technical Training. Specialized team for technical support
A Technical training is scheduled on regular basis and structured at different levels to reach the ability to Ascot products service and maintenance.
There are three training typologies to guarantee the increasing of the qualifications as “Technician and maintainer of Ascot Products”. Training is made by Ascot Service Team and could be made on-site or in Ascot Centralized Service Center.